Customer Care Tax Expert - Payroll

4 days ago

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Android Software • Point of Sale Software • Restaurant Technology • Fintech • SaaS

1001 - 5000

Description

• Research payroll tax issues and provide timely resolutions • Assist customers with tax related questions through inbound calls and emails • Work with internal operations and tax agencies to ensure accurate filings and payments • Assist customers with identifying their payroll tax jurisdiction account information • Review and assist employers with reconciling payroll tax liability debits/credits • Identify and resolve discrepancies and recommend process improvements • Collaborate with customers to complete Third-Party Agent setup • Correspond with tax agencies regarding inquiries and tax penalty abatements • Assist in monthly, quarterly and annual tax filings

Requirements

• 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience • 2+ years of prior payroll service bureau experience • Knowledge of payroll taxes including federal, state, local and paid family leave • Success operating independently and navigating competing priorities in a constantly changing environment • Strong critical problem solving, customer communication, organizational, and influencing skills • Experience working with sensitive/confidential information • Proficient in Microsoft Excel and Google Suite

Benefits

• Competitive compensation • Flexible lifestyle means to meet changing needs