Senior Conversational AI UX Designer

November 5

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Android Software • Point of Sale Software • Restaurant Technology • Fintech • SaaS

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

Description

• As a Senior Conversational AI UX Designer - Customer Experience Platform, you will play a pivotal role in creating and refining the language and tone used across our conversational experiences. • Impact all Toast products by creating materials needed to train ChatGPT. • Create and refine conversational scripts, responses, and FAQs for customer support and product-focused AI systems. • Work closely with cross-functional teams including AI developers, UX designers, product managers, and customer support. • Develop and implement content strategies that optimize the effectiveness of conversational interactions and other product communications. • Review and edit AI-generated content as well as product-related copy for accuracy, tone, and effectiveness. • Stay up-to-date with the latest trends in AI-driven experiences, copywriting, and brand communications.

Requirements

• Experience: Demonstrable customer impact creating support, AI, or chatbot conversational experiences. Experience in setting and maintaining brand voice and copywriting guidelines is required. • Expertise: Deep understanding of conversational AI, natural language processing, and customer support content. • Writing Skills: Exceptional writing and editing skills with a strong attention to detail and the ability to convey complex ideas clearly and concisely. • Branding: Proven experience in defining and evolving a brand’s voice across various platforms and products. • Collaboration: Proven ability to work effectively in a collaborative, cross-functional environment. • Analytical Skills: Ability to analyze content performance data and make informed decisions to optimize AI interactions and product communications. • Education: Bachelor’s degree in English, Communications, Marketing, or a related field.

Benefits

• We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. • Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.