Customer Support Specialist - Remote

April 14

Apply Now

Receive Emails with Similar Jobs

Togetherwork

WebsiteLinkedInAll Job Openings

Togetherwork is a company that provides mission-critical software and payment solutions designed to unlock the true potential of communities. Its offerings include group management technologies, member engagement tools, and financial enablement functions that simplify operations and enhance communication and financial processes. Togetherwork serves a wide range of sectors such as associations, membership organizations, education, youth programs, studios, pet-care, camps, and more. The company's comprehensive management software and online platforms are designed to streamline operations, increase efficiency, and build stronger connections within various organizations.

201 - 500 employees

☁️ SaaS

🤝 Non-profit

💸 Finance

📋 Description

• Please note this position is expected to open soon. We’re currently accepting applications in advance so we can move quickly once the role is active. If you're interested, we encourage you to apply now, and we’ll be in touch as soon as we have an update on the next steps. • As a Customer Support Specialist, you’ll be the first point of contact for our customers, providing friendly and efficient support via email, phone, and virtual sessions. This role is perfect for someone who is tech-savvy, enjoys problem-solving, and thrives in a customer-focused environment. • Beyond troubleshooting, you’ll also play an instructional role—guiding customers through best practices, simplifying technical processes, and ensuring they get the most value from the software. If you love learning, enjoy helping others succeed, and can translate complex concepts into clear guidance, this role is for you!

🎯 Requirements

• Deep Knowledge of Rock Gym Pro (Strongly Preferred) • Extensive hands-on experience with Rock Gym Pro. • Ability to configure and create new setups from scratch, such as setting up online calendar offerings, membership billing structures, and system settings. • Strong troubleshooting ability to identify and resolve software issues efficiently. • Training and Instructional Experience • Comfortable providing one-on-one and group training via phone, email, and virtual sessions. • Ability to simplify complex technical concepts and explain them in a way that non-technical users can easily understand. • Strong Communication Skills with a Customer-Centric Approach • Excellent verbal and written communication skills. • Ability to de-escalate conversations and handle frustrated customers with professionalism and empathy. • Clear and concise in both technical explanations and customer-facing responses. • A Learner at Heart • Open-minded and excited to learn new processes and technologies. • Curious and proactive in seeking solutions and improving workflows. • Thrives in an environment that requires continuous learning and adaptability.

🏖️ Benefits

• Medical, dental, and vision insurance options • 100% Employer paid short/long term disability • Basic Life • 401(k) option with 100% company match • Flexible paid personal/vacation time built on mutual trust and accountability • 10 sick days annually • 9 company paid holidays • 6 weeks paid parental leave