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Global Payroll Manager
2 days ago
Description
• Act as the first point of contact for clients, responding to payroll-related inquiries and resolving routine issues. • Work with clients during the onboarding process, ensuring a smooth transition into payroll services. • Help troubleshoot payroll discrepancies or errors, working with internal teams and local payroll partners to resolve issues quickly. • Escalate more complex payroll or compliance issues to senior team members, ensuring timely resolution and communication with clients. • Collaborate with cross-functional teams, including sales, product, and support, to ensure seamless customer experiences and address customer needs and inquiries effectively. • Conduct regular check-ins with customers to assess their satisfaction, identify areas for improvement, and provide guidance on best practices. • Assist in processing payroll for employees, ensuring accuracy in wage calculations, deductions, and compliance with local regulations. • Coordinate with stakeholders to ensure payroll is executed correctly and complies with country-specific laws. Handle payroll submissions, including salary adjustments, bonuses, and deductions.
Requirements
• Bachelor's degree in a relevant field or equivalent practical experience. • 3+ years in a payroll role either in-house or at an external payroll provider • Experience in managing internal and external stakeholders, resolving problems while managing relationships. • Excellent written and verbal communication skills to effectively engage and build rapport with customers. • Customer-centric mindset, with a genuine passion for helping customers succeed. • Strong problem-solving abilities with a focus on delivering solutions. • Analytical mindset with the ability to leverage data to make informed decisions and recommendations. • Self-motivate, proactive, independent worker that thrives in a fast-paced environment.
Benefits
• Remote-first work culture • Flexible working hours • Competitive salary • Competitive equity • Apple laptop
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