Remote Call Center Representative

February 5

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $21 - $23 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Top Gun Staffing Group

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Top Gun Staffing Group is a boutique staffing and recruiting firm that specializes in providing temporary, direct hire, retained search, and payroll services. With a strong network of candidates and industry connections, they focus on making precise matches between professionals and respected companies in the Greater Boston area. Their experienced recruiters work to streamline the hiring process for businesses while also helping job seekers find high-performance roles in New England.

Accounting • Finance • Administrative • Human Resources • Customer Service

0 - 1 employees

Founded 2023

🎯 Recruitment

🤝 B2B

👥 HR Tech

📋 Description

•Serve as the first point of contact for employees seeking assistance with their benefits. •Provide exceptional customer service, answer benefit-related inquiries, and resolve any issues to ensure our employees fully understand and maximize their benefits. •Answer incoming calls and respond to benefit-related inquiries from employees and providers. •Provide detailed information on health, dental, vision, retirement, and other benefit plans. •Assist employees with enrollment, claims, and benefits-related issues. •Conduct thorough research to resolve complex benefit questions and issues. •Educate employees on benefit options and processes. •Document all interactions and maintain accurate records in the system. •Collaborate with other departments to address and resolve employee concerns. •Stay up to date with changes in benefit plans, policies, and procedures. •Participate in training sessions to enhance product knowledge and customer service skills.

🎯 Requirements

•High school diploma or equivalent; associate degree or higher preferred. •Previous customer service experience, preferably in a call center or benefits-related role. •Strong communication skills, both verbal and written. •Ability to handle confidential information with discretion. •Excellent problem-solving and analytical skills. •Proficient in using computer systems and navigating multiple software applications. •Detail-oriented with strong organizational skills. •Ability to work independently and as part of a team.

🏖️ Benefits

•Generous benefits package upon conversion. •Insurance coverage is available during the contract period.