TP
TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Omnichannel • Rightshore • Contact Center on Demand • Analytics Solutions • HomeBase
10,000+ employees
Technical Customer Support Specialist
6 days ago
TP
TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Omnichannel • Rightshore • Contact Center on Demand • Analytics Solutions • HomeBase
10,000+ employees
📋 Description
• Provide first level technical solutions in regards to installation, operation and maintenance of products. • Answering inbound customer queries. • Build and maintain positive customer relations by offering personalized solutions. • Ensure requests are handled appropriately by coordinating with various functions within the company • Schedule service calls and follow up with customers/clients • Troubleshoots and resolves technical issues using established diagnostics tools and procedures. • Responsible for accurate data input using prescribed applications • Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer.
🎯 Requirements
• Associate’s degree or certification from an accredited program for technical and/or clinical education required • Experience with the use of electronic documentation systems required • 2 years in technical or clinical/medical based device support roles • Previous contact centre experience is an asset • Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred • Must be at least 18 years old • Excellent communication/comprehension skills • Ability to type 30 wpm and successfully pass our language/grammar screening • Excellent home internet hardwired – wifi connections are not permitted
Apply NowSimilar Jobs
February 12
As Lead IT Support, provide tier 1 & 2 support in a remote setting for global operations.
🇨🇦 Canada – Remote
💵 $48.6k - $73k / year
💰 Post-IPO Equity on 2023-01
⏰ Full Time
🟢 Junior
🟡 Mid-level
💻 IT Support
🚫👨🎓 No degree required
Discover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.