TRACTIAN
TRACTIAN is a company specializing in Asset Performance Management, providing industry-leading solutions to ensure zero downtime for manufacturing plants. With products like Smart Trac Condition Monitoring & Auto Diagnosis and TracOS™ Maintenance Management Software, TRACTIAN enables plant managers to predict failures, avoid downtime, and manage assets efficiently. Their solutions also focus on energy efficiency, transforming energy consumption data into profit. TRACTIAN collaborates with industries such as automotive, mining, oil and gas, and pharmaceuticals, offering advanced insights and AI-powered diagnostics to enhance machine reliability and operational efficiency.
IIoT • AI • Maintenance • Machine Learning • Work Orders
Technical Support Maintenance Specialist
November 15, 2024
TRACTIAN
TRACTIAN is a company specializing in Asset Performance Management, providing industry-leading solutions to ensure zero downtime for manufacturing plants. With products like Smart Trac Condition Monitoring & Auto Diagnosis and TracOS™ Maintenance Management Software, TRACTIAN enables plant managers to predict failures, avoid downtime, and manage assets efficiently. Their solutions also focus on energy efficiency, transforming energy consumption data into profit. TRACTIAN collaborates with industries such as automotive, mining, oil and gas, and pharmaceuticals, offering advanced insights and AI-powered diagnostics to enhance machine reliability and operational efficiency.
IIoT • AI • Maintenance • Machine Learning • Work Orders
📋 Description
• The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. • Focus on expanding inside existing customers and crosselling to different products. • Build stronger relationships with our current accounts, including Fortune 500 companies. • Provide specialized technical assistance to clients, solving complex engineering problems. • Ensure effective use of our software and hardware solutions. • Perform analyses of mechanical, electrical, and operational spectra. • Interpret technical drawings and seek opportunities for improvement.
🎯 Requirements
• Bachelor’s degree in a technical discipline, such as Electrical, Mechanical, or Industrial Engineering. • Experience in providing technical support for software or technology products. • Strong problem-solving skills and ability to work under pressure. • Excellent verbal and written communication skills. • Knowledge of troubleshooting and diagnostic techniques. • Proficiency in technical support tools and Helpdesk software, especially Intercom. • Ability to document technical information for a non-technical audience. • Genuine listening skills and an obsession with customer satisfaction, with a focus on delivering exceptional service. • Knowledge of different industrial processes and PPCM (Planning, Programming, and Control of Maintenance) and its operational routines.
🏖️ Benefits
• Competitive salary and stock options • R$800/mo (Remote) or R$1035/mo (On-site) for you to use with food in supermarkets, restaurants and delivery • GymPass so you don't sit/work all day • Optional fully funded English / Spanish courses • 30 days of paid annual leave • Education and courses stipend • Earn a trip anywhere in the world every 4 years • Day off during the week of your birthday • R$200 a month for remote work allowance • Mental health support: we cover 40% of the cost of your therapy • Health plan with national coverage and without coparticipation • Dental Insurance: we help you with dental treatment for a better quality of life. • Sports Incentive: R$300/mo extra if you practice activities • Up to R$5.000 bonus for referring new Blue Caps
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