Technical Support Maintenance Specialist

6 days ago

Apply Now

Receive Emails with Similar Jobs

TRACTIAN

WebsiteLinkedInAll Job Openings

IIoT • AI • Maintenance • Machine Learning • Work Orders

51 - 200

Description

• The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. • Focus on expanding inside existing customers and crosselling to different products. • Build stronger relationships with our current accounts, including Fortune 500 companies. • Provide specialized technical assistance to clients, solving complex engineering problems. • Ensure effective use of our software and hardware solutions. • Perform analyses of mechanical, electrical, and operational spectra. • Interpret technical drawings and seek opportunities for improvement.

Requirements

• Bachelor’s degree in a technical discipline, such as Electrical, Mechanical, or Industrial Engineering. • Experience in providing technical support for software or technology products. • Strong problem-solving skills and ability to work under pressure. • Excellent verbal and written communication skills. • Knowledge of troubleshooting and diagnostic techniques. • Proficiency in technical support tools and Helpdesk software, especially Intercom. • Ability to document technical information for a non-technical audience. • Genuine listening skills and an obsession with customer satisfaction, with a focus on delivering exceptional service. • Knowledge of different industrial processes and PPCM (Planning, Programming, and Control of Maintenance) and its operational routines.

Benefits

• Competitive salary and stock options • R$800/mo (Remote) or R$1035/mo (On-site) for you to use with food in supermarkets, restaurants and delivery • GymPass so you don't sit/work all day • Optional fully funded English / Spanish courses • 30 days of paid annual leave • Education and courses stipend • Earn a trip anywhere in the world every 4 years • Day off during the week of your birthday • R$200 a month for remote work allowance • Mental health support: we cover 40% of the cost of your therapy • Health plan with national coverage and without coparticipation • Dental Insurance: we help you with dental treatment for a better quality of life. • Sports Incentive: R$300/mo extra if you practice activities • Up to R$5.000 bonus for referring new Blue Caps