AutoTrader.ca
AutoTrader. ca is a prominent Canadian enterprise with 45 years of experience in the automotive industry. As an industry leader, AutoTrader. ca specializes in innovative solutions to shape the future of automotive commerce and services. The company fosters a culture of collaboration and excellence, encouraging employees to thrive in a dynamic environment. AutoTrader. ca is committed to maintaining safety and flexibility in the workplace, promoting work-life balance for its employees, and contributing positively to local communities through various initiatives.
Canadian Automotive Expertise • Leading Dealership Advertising Partner • Robust Audience of Used & New Car Shoppers • Unrivaled Audience Data & Industry Insights • Digital Retailing Services
501 - 1000 employees
🛍️ eCommerce
Bilingual Client Support Specialist
February 1
AutoTrader.ca
AutoTrader. ca is a prominent Canadian enterprise with 45 years of experience in the automotive industry. As an industry leader, AutoTrader. ca specializes in innovative solutions to shape the future of automotive commerce and services. The company fosters a culture of collaboration and excellence, encouraging employees to thrive in a dynamic environment. AutoTrader. ca is committed to maintaining safety and flexibility in the workplace, promoting work-life balance for its employees, and contributing positively to local communities through various initiatives.
Canadian Automotive Expertise • Leading Dealership Advertising Partner • Robust Audience of Used & New Car Shoppers • Unrivaled Audience Data & Industry Insights • Digital Retailing Services
501 - 1000 employees
🛍️ eCommerce
📋 Description
•La Société Trader est un leader canadien des médias en ligne et services aux concessionnaires. •Le représentant du soutien aux concessionnaires répond aux appels entrants et aux courriels. •Il assiste à dépanner et résoudre les demandes des concessionnaires. •Formation supplémentaire sur les produits et services de Dealertrack Canada est fournie. •Discussion des avantages et des caractéristiques des produits de la gamme DT-suite. •Interagir principalement par téléphone avec les parties prenantes internes et externes. •Trier, dépanner et diagnostiquer efficacement les problèmes potentiels. •Fournir formation complémentaire au personnel de la concession. •Communiquer efficacement les commentaires reçus des clients/partenaires. •Escalader les problèmes systémiques pour respecter les accords de niveau de service.
🎯 Requirements
•+2 ans d'expérience dans un environnement de service à la clientèle. •Diplôme universitaire ou licence dans un domaine pertinent, ou une combinaison équivalente d'expérience et de formation. •Compétences exceptionnelles en matière de communication (orale et écrite) •Une expérience dans le domaine de la finance et/ou de l'automobile est un atout. •Capacité à hiérarchiser la charge de travail en fonction des demandes et aptitude avérée à effectuer plusieurs tâches à la fois. •Capacité avérée à résoudre des problèmes en faisant preuve d'esprit critique et analytique. •Excellentes compétences en matière de prise de décision, de suivi et d'organisation •Une expérience technique dans le soutien d'une application basée sur le web ou sur le client est un atout indéniable. •Maîtrise de l'environnement Windows. •Compétence dans l'utilisation de MS Word, Excel et Outlook. •Langue : Anglais et français requis •Connaissance pratique de MS Office (Word, Excel, PowerPoint et Outlook), d'Adobe et des systèmes de vente.
🏖️ Benefits
•Réductions dans les salles de gym •Gymnases locaux gratuits au bureau •Programme d'aide aux employés et aux familles •Événements hebdomadaires de bien-être virtuel •Conférences et budget de formation •Programmes réguliers de formation interne •Contributions de 3 % à votre pension et protection du revenu •Structure de primes annuelles •3 % de cotisation au RPC
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