Customer Care Team Leader - Intimate Apparel/Beauty
September 7
Description
• Customer Care Team Leader position focused on Subscription and Loyalty • Drive sales growth and enhance customer retention • Provide leadership, guidance, and strategic direction to teams • Optimize sales performance and foster customer relationships • Achieve organizational goals related to revenue generation and customer satisfaction
Requirements
• 2+ years of experience in the same role • Strong grasp of the English language, spoken and written • Proven ability to effectively lead and manage team leaders and members • Good problem-solving skills and confidence in facing challenges • Continuous learning and growth mindset • Good interpersonal & communication skills; positive work attitude • Good analytical and problem-solving skills • Ability to monitor action items and KPIs • Responsible team player who works well with others • Able to make decisions independently • Conflict Resolution and Decision-Making • Crisis Management and Customer Feedback Integration
Benefits
• Great benefits package including remote work • 15 working days of paid holidays • Learning subsidy • Collaboration with world-class talents in a data-driven environment • Commitment to diversity, equity, and inclusion
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