Data Onboarding and Support Analyst

18 hours ago

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TransUnion

WebsiteLinkedInAll Job Openings

credit and information management • big data • information technology • lending data • identity

10,000+ employees

Founded 1968

💸 Finance

🔐 Security

👥 B2C

💰 Post-IPO Debt on 2018-04

Description

• TransUnion is looking to hire a Data Onboarding & Support Analyst to join our Data Operations team in Costa Rica. • The ideal candidate will drive an engaged, service-oriented culture, love people interactions, and be capable of meeting tight deadlines in a fast-paced environment. • This position should focus on delivering actionable insights to evaluate and control data ingestion processes across multiple sources (Cloud and On-Prem). • This individual will leverage state-of-the-art tools to cultivate the analytical methods needed to consistently refine and improve the efficiency and effectiveness of data onboarding processes. • In this role, you will be responsible for acting as an OneTru Platform subject matter expert and an expert of the processes that you will be involved in, along with being able to gather knowledge and requirements from other SMEs and stakeholders.

Requirements

• Bachelor's degree or equivalent experience in Statistics, Industrial Engineering, Admin or a related field. • Five years of proven experience as a client facing support role, help desk technician or other customer support role. • Strong client-facing experience as a data engineer/consultant. • Great stakeholder management skills, negotiation skills. • Excellent communication and writing skills in English and Spanish. • Ability to work independently and in a team environment. • Exceptional analytical and problem-solving skills to troubleshoot, diagnose and propose preventive plans to avoid similar issues in the future. • Ability to learn quickly, work under pressure, and meet tight deadlines. • Flexible, highly organized, and open to feedback with excellent follow-through skills. • Imaginative, thorough, practicable, and consistent with organization objectives solutions proposal. • Experience with support Ticket Systems (Jira). • SQL - Advance Knowledge. • Experience collaborating with senior-level executives (VPs) and senior stakeholders. • Experience with Cloud Storage Environments such as AWS and GCP. • Experience with Spark (Spark-Shell, Spark SQL). • Experience with Linux/Unix, nice to have. • Proficient knowledge using shell scripting (Linux and/or Python), nice to have. • ITIL, Scrum, UNIX, and/or ITSM certification, nice to have. • Project Management experience, nice to have.