Consultant
Yesterday
Description
• Trindent Consulting solves complex business problems and achieves operational efficiency. • Consultants apply expertise to review client processes and identify improvement avenues. • Responsible for producing key project deliverables such as area profiles and management dashboards. • Requires a flexible attitude to travel for client engagements across the Americas.
Requirements
• Bachelor’s degree in business or relevant degree specific to Trindent’s industry verticals (Oil & Gas, Finance, Health Care). • Relevant experience of improving operational efficiency at Call Centres serving the business / insurance sector is preferred. • 1-3 years prior work experience in related fields. • 6-12 months consulting experience in an implementation-based management consulting firm. • Foreign language capability and preferably Spanish speaking to a high standard. • Knowledge of processes improvement methodologies with a focus on operational KPIs, active management, and continuous process improvement. • Data mining and data analysis skills in Excel. • Advanced proficiency in and knowledge of MS Office Suite. • Strong written and verbal communication skills and the ability to work well with clients and colleagues. • Ability to work in ambiguous situations, remain flexible, and to successfully adapt to a variety of working environments. • Superior numeracy, problem solving, and relationship building skills. • Clear understanding and following of business ethics and professionalism. • Experience with the following process: Data scrubbing, Process Analysis and Critiques, KPI Grids, Process Observations, Management Studies, Workload Analysis, Skills Analysis, Behavior Assessments, Sustainability Plan and Standard Operating Procedures. • Availability/ flexibility for frequent travel. • Located near a major airport.
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