Technical Support Technician - Healthcare Solutions

October 1

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RCM Software • A/R Management • Early Out Collections • Revenue Cycle Consulting • A/R Cleanup

1001 - 5000

Description

• Provide front line technical support of applications and products in rural healthcare market • Provides technical support to customers of proprietary applications and hardware • Answers questions regarding system procedures, online transactions, systems status • Collaborates with network services, software systems engineering, and application development • Maintains a troubleshooting tracking log ensuring timely resolution of problems

Requirements

• Bachelor's Degree in a Technical field of study or equivalent work experience • Educational or practical work in Linux or Windows Servers, Networking, Desktop Support etc. • Ability to be flexible and work analytically in a problem-solving collaborative environment • Excellent communication and interpersonal skills • Strong organizational, multi-tasking, and time-management skills • Must be detail oriented and able to follow through on issues to resolution • Must be able to act both independently and as a team member • Ability to convey technical processes and terminology into easy to understand language. • Willingness to learn and accept mentoring • Carrying ~50lbs or less • Occasional Travel - 25% or less

Benefits

• Work remotely with a work/life balance approach • Robust benefits offering, including 401(k) • Generous time off allotments • 10 paid holidays annually • Employer-paid short term disability and life insurance • Paid Parental Leave