Product Support Engineer

October 1

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Varian

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5001 - 10000

Description

• Performs and supports commissioning as well as service activities remote and on-site. • Provides expert support for planned critical Cyclotron services as well as for emergency cases. • Supports the development of test strategies in collaboration with engineering, installation & commissioning and service. • Develops departmental standards and procedures. • Executes technical training for GFO staff, in particular site FSEs. • Supports the CYC Data Health Check initiative. • Supports the development and specification of special test equipment. • Creation of needed manufacturing documentation like test specifications, inspection instructions and work instructions. • Provides specialist technical input and support to IBE initiatives. • Provides new product service interface to design and development teams on all new product introductions; this includes generating service requirements, service plans, and all associated new product service documentation. • Provides installation and service support and training during new product roll out and is responsible to ensure feedback is delivered and incorporated into subsequent release. • Provides technical support to field engineers, technicians, and technical support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. • Responds to situations where first-line and second-line field service support has failed to isolate or fix problems in malfunctioning equipment or software. • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. • May be involved in customer installation and training. • Provides support to customer/users where the product is highly technical or sophisticated in nature. • Additionally provides technical liaison support for field installation, warranty, and contract service to manufacturing and engineering continuous product and process improvement teams. • Authors all service-related technical documentation and communication to the field service organization.

Requirements

• Obtains and completes LMS training plan specific to assigned responsibility. • Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. • Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.