Technical Customer Support Engineer - Central/Mtn

September 27

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Vectra AI

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Network threat detection and response. • cybersecurity • Threat Detection • Ransomware prevention • Ransomware protection

501 - 1000

Description

• Vectra® is the leader in AI-driven threat detection and response. • Ensure the customer experience remains positive throughout support interactions. • Responsible for working a customer-facing third-tier support queue. • Engage with customers and the Sales organization. • Collaborate with Engineering teams to provide high-quality solutions.

Requirements

• Strong experience supporting an international customer base. • At least 5 years working in a technical support and/or escalation engineer role. • Experience in diagnosis and resolution of complex customer issues. • Expertise in Linux-based systems, their management, operation and application stacks. • Good understanding of current security technologies and risks. • Excellent understanding of TCP/IP network protocol suite including packet capture analysis. • Basic understanding of SQL and non-SQL databases. • Able to work as part of a geographically dispersed global Support team. • Initiative to proactively identify new issues and drive their resolution. • Some exposure to virtual environments. • Some exposure to cloud environments and support of cloud/SaaS applications.

Benefits

• Health care insurance • Income protection / life insurance • Access to retirement savings plans • Behavioral & emotional wellness services • Generous time away from work • Comprehensive employee recognition program