Technical Support Specialist
September 26
Description
• Ethena is a compliance platform for modern teams • Responsible for owning customer support queue, integrations, and technical documentation • Fully remote workforce with flexible working hours
Requirements
• Excellent customer service skills • Experience investigating and troubleshooting technical issues in a web based environment • At least three years of experience working in a customer-facing support role • Experience proactively documenting and flagging complex technical issues • An interest in developing more technical skills in partnership with engineering counterparts • Excellent written and spoken communication skills • Experience building and maintaining internal and external knowledge bases • Familiarity with Single Sign-On, HRIS, and Learning Management System integrations • Some familiarity with Looker or a similar business intelligence tool
Benefits
• 20 days of paid time off per year (prorated from your start date) • All 11 federal holidays • Unlimited paid sick leave
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