Technical Support Specialist

September 20

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Rittal North America LLC

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Enclosure Solutions for Industrial and IT Applications • Enclosure Solutions for Oil & Gas Exploration & Production • Enclosure Solutions for Air and Rail Transportation Infrastructure • Enclosure Solutions for Power Generation & Renewable Energy Systems • Enclosure Solutions for Food & Beverage

501 - 1000

Description

• On-phone tech support for customers, distributors and Rittal Sales Team. • E-mail tech support for customers, distributors and Rittal Sales Team. • Assist with the development and maintenance of the Tech Support library, Q&A database and On-line tools and resources. • Assist with the creation and development of Tech Support performance metrics. • Provide assistance and support to Training and Development Department on request. • Assist with the research and authoring of technical papers, presentations and required sales tools. • Provide assistance with the development of written specifications, technical data and project BOMs. • Other duties as assigned. • Must be able work in home office and plant floor environment.

Requirements

• Minimum 2-year technology degree (4-year BS preferred) or 3-5 years’ experience in the mechanical/ electrical industry. • Strong technical aptitude and good analytical skills; organized and detailed oriented. • Self-starter, willing to work-through and seek answers to ongoing new requirements. • Working knowledge of Microsoft Outlook, Word, Excel and PowerPoint. • Experience utilizing Customer Relationship Management and CAD tools is preferred.