Technical Support Specialist

Yesterday

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Medical Web Experts

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Healthcare's trusted provider of innovative mobile apps, marketing and web development services.

Medical Web Design • Patient Portals • Electronic Medical Records • Patient Education • Medical Internet Marketing

51 - 200

Description

• Manage and track support tickets through a ticketing system, ensuring timely resolution and follow-up. • Troubleshoot issues by following technical guides and collaborating with other departments when necessary. • Utilize tools like Postman to interact with APIs and test system integrations. • Guide clients and internal staff through technical processes. • Provide detailed procedural documentation and relevant reports on support activities. • Prioritize and handle multiple open cases simultaneously, ensuring that each is followed through to resolution. • Establish strong working relationships with customers and colleagues. • Work continuously on tasks until successful completion or escalate issues to third parties, if necessary.

Requirements

• Experience working in customer support, ideally in a technical role. IT background is a plus. • Advanced/Bilingual level of English • Knowledge of APIs • Strong troubleshooting skills and attention to detail • Ability to manage multiple open cases while maintaining a high standard of customer service • Strong interpersonal skills and the ability to work effectively in a team environment • Familiarity with network monitoring tools and general IT systems • Ability to create procedural documentation and reports

Benefits

• Enjoy the flexibility of a 100% remote position. • Take advantage of our generous PTO policy. • Home Office Allowance • Work on challenging and impactful projects in a growing industry. • Benefit from opportunities for professional growth and personal development.