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👉 Remote Jobs NetworkWe offer fair and easy payment processing to independent business owners so they can run their businesses confidently.
Merchant Credit Card Processing • Credit Card Payment Processing • Business Services • Small Business Funding • Mobile Credit Card Processing
201 - 500
2 days ago
🇺🇸 United States – Remote
💵 $80k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🗽 H1B Visa Sponsor
We offer fair and easy payment processing to independent business owners so they can run their businesses confidently.
Merchant Credit Card Processing • Credit Card Payment Processing • Business Services • Small Business Funding • Mobile Credit Card Processing
201 - 500
• Provide proactive, seamless customer support in partnership with other internal departments and external vendors when deemed necessary. • Provide professional, courteous and prompt technical support for assigned complex system level software products. This includes prioritization, analysis, and resolution of complex problems requiring an in-depth evaluation of various factors. • Exercise judgment within broadly defined procedures in selecting methods, techniques, and evaluation criteria for obtaining results. • Effectively manage customer escalations associated with complex problems. End results should be a high level of customer satisfaction. • Respond to customer inquiries with a high degree of professionalism. • Responsible for updating internal documentation regarding technology, troubleshooting, or software updates when needed. • Actively participate in product discussions, working closely with senior members of the team to optimize the customer experience. • Author and maintain product support collaterals as needed to enhance product adoption and usage, including FAQ’s, Technical Tips, technical/functional specifications, etc.
• Applicable Bachelor’s degree and 1-3 years related experience, or equivalent combination of education and experience. • Experience in a high-volume customer service environment providing world-class service. • Proven technical skills used to troubleshoot networking, Windows products, and iOS systems. • Working knowledge of SalesForce or similar CRM software. • Excellent interpersonal skills: able to forge strong working relationships with internal and external customers. • Professional, enthusiastic presence with the ability to effectively work independently and as part of a team. • Strong multi-tasking and prioritization skills, focusing on accuracy and on-time delivery. • Strong verbal and written communication skills. Strong analytical skills (system analysis, troubleshooting, etc.) • Strong focus on learning, with the ability to share knowledge and quickly learn and adapt to change.
• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k) • Life Insurance (Voluntary & AD&D) • Paid Time Off (Open PTO After One Year) • Short Term & Long Term Disability • Wellness Resources
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