Diagnostic Technical Support Representative

Yesterday

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🏖️ New Jersey – Remote 🔔 Pennsylvania – Remote

💵 $27 - $41 / hour

⏰ Full Time

🟢 Junior

📞 Support Engineer

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Zoetis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1952

🧬 Biotechnology

🔬 Science

⚕️ Healthcare Insurance

Description

• Assist End Users and Partners with animal health diagnostic products • Answer high volume of incoming requests for technical support • Provide prompt technical assistance and problem resolution • Work with various departments on support activities • Handle escalations and product returns • Apply Zoetis policies and procedures • Participate in special projects as needed

Requirements

• 1+ years of relevant experience • Point of care diagnostic experience preferred • Previous veterinary software/connectivity support experience preferred • Excellent telephone manner • Experience with CRM systems, ERP systems, and contact center telephone systems • Bilingual considered a plus (French, Spanish, Portuguese)

Benefits

• Healthcare • Dental coverage • Retirement savings benefits • Paid holidays • Vacation • Disability insurance