Technical Support Virtual Assistant

2 days ago

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Redefining how you scale.

201 - 500

Description

• Provide help desk support for various systems. • Submit and track support tickets with external providers. • Test and verify new users' internet speeds. • Serve as the go-to resource for resolving technical challenges. • Quickly learn and master multiple technology platforms. • Support the transition to new systems, ensuring smooth onboarding. • Provide training and support to team members. • Accurately manage user accounts across multiple systems. • Monitor and maintain system integrity. • Regularly update documentation to reflect changes. • Serve as the first point of contact for new hires during onboarding. • Communicate effectively with team members to troubleshoot issues. • Foster a friendly and approachable demeanor when interacting with users.

Requirements

• Previous experience in a help desk or IT support role is preferred but not required. • Familiarity with Google Business Suite, Oracle databases, or EHR systems is a plus but not mandatory, as training will be provided. • Strong technical aptitude with the ability to troubleshoot and resolve a wide range of technical issues. • Quick learner with the capacity to understand and master new software systems rapidly. • Keen attention to detail, ensuring accurate and efficient handling of processes involving multiple systems. • Excellent interpersonal and communication skills, with the ability to provide clear and friendly support to all users.

Benefits

• HMO • Group Life Insurance Benefit • Virtual Credit Card • Paid Leaves • Government Benefits • Other exciting benefits to be discussed