Customer Support Engineer

September 20

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Fleetio

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Fleet Management Software • Fleet Maintenance Software • SaaS

201 - 500

Description

•We are looking for a highly skilled and customer-oriented professional to join our team as a Customer Support Engineer. •In this role, you will be the technical expert for our product suite, providing advanced support and deep technical knowledge to our customers. •Your expertise in areas such as APIs, SAML, SSO, Integrations, and data connectors will be crucial in resolving complex technical issues and ensuring customer satisfaction. •You will play a key role in delivering exceptional support experiences, requiring strong problem-solving abilities and the capacity to communicate technical concepts clearly and effectively.

Requirements

•Experience: 3+ years of experience in a technical support role, with at least 1 year in a Tier 3 or equivalent position. •Technical Skills: •Proficiency in troubleshooting and resolving issues with APIs, SAML, SSO, integrations, and data connectors. •Familiarity with RESTful services, JSON, XML, OAuth, Python, and other web technologies. •Experience with network protocols, authentication methods, and security protocols. •Understanding of database concepts and experience with SQL. •Problem-Solving Skills: Ability to think critically and methodically to diagnose and resolve complex technical issues. •Communication Skills: Excellent written and verbal communication skills. •Customer Focus: Strong customer service orientation with a commitment to resolving customer issues effectively and efficiently. •Team Player: Ability to work collaboratively within a team environment and across departments, most especially interfacing with Engineering groups. •Preferred Qualifications: •Experience with customer support tools like Zendesk, Salesforce, or similar platforms. •Familiarity with cloud services (e.g., AWS, Azure) and DevOps practices. •Previous experience in a SaaS environment. •Certifications related to APIs, SAML, or other relevant technologies. •Considered a plus: •Fleet management and/or feet management software experience. •Ability to speak more than one language other than English.

Benefits

•100% health/dental coverage (50% coverage for family) •Vision insurance •Incentive stock options •401(k) match of 4% •PTO - 4 weeks •10 company holidays + 2 floating holidays •Parental and bonding leave •Dependent care and medical FSA •Short and long term disability •Community service funds •Professional development funds •Health and wellness initiatives •Mac laptop + new hire equipment stipend •Monthly catered lunches •Fully stocked kitchen with tons of drinks & snacks •Remote working friendly since 2012 #LI-REMOTE