Truckstop
Truckstop is a leader in transportation technology and freight matching solutions.
trucking • transportation • freight matching • loadboard • SaaS
501 - 1000 employees
💰 Private Equity Round on 2016-04
Customer Operations Analyst
April 8
🇺🇸 United States – Remote
💵 $68k - $85k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
⚙️ Operations
🦅 H1B Visa Sponsor
Truckstop
Truckstop is a leader in transportation technology and freight matching solutions.
trucking • transportation • freight matching • loadboard • SaaS
501 - 1000 employees
💰 Private Equity Round on 2016-04
📋 Description
• The Customer Operations Analyst will manage collection, reporting and analysis of data supporting customer operations • Analyze historical data to create reliable volume forecasts for products, services, or operations • Work closely with sales, marketing, product, and finance teams to gather inputs for forecasts • Understand how product improvements, industry trends, customer behavior, and seasonal fluctuations impact forecasting models • Track and evaluate accuracy of forecasts against actual volumes to improve methods • Track management KPIs related to customer operations • Monitor and report on SLA performance across various customer operations metrics • Prepare and present volume forecasts, performance analysis, and recommendations to senior leadership • Continuously evaluate forecasting processes, tools, and methodologies • Utilize statistical software, Excel, and other forecasting tools to process data and build models
🎯 Requirements
• Bachelor’s degree in business, economics, statistics, or related field (or equivalent work experience) • 2-4 years of experience in volume forecasting, demand planning, data analysis, or a similar analytical role • Strong proficiency in Excel and experience with data analysis tools • Familiarity with SLA frameworks and experience in managing or reporting on KPIs related to customer service or operations • Proven ability to develop accurate and actionable forecasts based on data-driven insights • Strong attention to detail, with the ability to manage large datasets and complex forecasting models
🏖️ Benefits
• Equal employment opportunities • Prohibits discrimination and harassment • Participates in the E-Verify program • Transparency in pay range
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