Truckstop
Truckstop is a leader in transportation technology and freight matching solutions.
trucking • transportation • freight matching • loadboard • SaaS
501 - 1000 employees
💰 Private Equity Round on 2016-04
Customer Operations Manager
April 8
Truckstop
Truckstop is a leader in transportation technology and freight matching solutions.
trucking • transportation • freight matching • loadboard • SaaS
501 - 1000 employees
💰 Private Equity Round on 2016-04
📋 Description
• The Customer Operations Manager is responsible for overseeing a BPO team tasked with leading and managing a team of outsourced representatives. • Ensure high quality customer support, consistent performance against key daily metrics, and collaboration with internal stakeholders and our managed services partner to drive continuous improvement • Daily oversight of BPO team; maintaining strong relationships with partners, leads, operations managers and others supporting the Truckstop account. • Address and manage customer escalations and timely resolution to maintain customer satisfaction. • Continuously analyze performance and processes to identify areas of improvement and work with BPO partner to streamline workflows. • Collaborate with internal teams and communicate product updates, changes, outages, and other issues to BPO. • Represents the customer operations on internal teams as needed.
🎯 Requirements
• Experience working in customer service or customer operations and a strong desire to serve Truckstop customers • Proficient in MS Office (outlook, excel, word) • High school diploma or equivalent; college degree preferred • Travel domestically and internationally as needed
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