Social Media Community Manager

October 22, 2024

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TruePoint Communications

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TruePoint Communications is an award-winning integrated communications agency that focuses on propelling brands forward through marketing strategy, digital media, public relations, and creative services. With a commitment to excellence, TruePoint serves a range of clients from publicly traded billion-dollar companies to startups across the United States. The agency is known for its strategic initiatives that increase sales, web traffic, brand awareness, and positive public perception for its clients. Founded on the principle of putting people first, TruePoint empowers its employees to deliver top-notch services, thereby enhancing the success of its clients.

digital marketing • public relations • social media marketing • events • media relations

11 - 50 employees

📋 Description

• Engage in positive news and share relevant information/content/links. • Respond to customer inquiries on various channels. • Provide monitoring of social media mission control. • Work with managers to identify and flag trends. • Contribute to social media strategies, plans, content, and measurement reports. • Write strategies, content, and analyze data for effective results. • Monitor and respond to customer inquiries across social media channels. • Identify opportunities for process creation and change. • Provide standardized reporting at completion of each shift and during high-volume activity. • Develop error-free messaging and real-time content for clients' social media goals. • Timely updates to account leadership and clients to meet goals.

🎯 Requirements

• 2-5 years of experience in community management preferred. • Additional experience in social media and paid media is a plus. • Professional experience using enterprise publishing and listening tools. • Being adept at Sprinklr is a significant plus. • Willing to work a flexible schedule (nights, weekends, holidays). • Holidays are recognized with paid time off. • Travel may be required. • Detail-oriented, organized, communicative, and data-driven. • Strong communication, analytical, and presentation skills. • Ability to work cross-functionally and collaborate. • Functional understanding of multiple social media platforms. • Quick learner, embracing new technologies. • Excellent interpersonal skills, interacting professionally with client executives.

🏖️ Benefits

• Competitive health benefits with concierge service. • Profit-sharing bonus plan. • 401K with competitive matching. • Consistent professional development. • Annual agency development summit Camp TruePoint. • Every five years sabbatical.