Social Media Community Manager

October 22

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TruePoint Communications

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digital marketing • public relations • social media marketing • events • media relations

11 - 50 employees

Description

• Engage in positive news and share relevant information/content/links. • Respond to customer inquiries on various channels. • Provide monitoring of social media mission control. • Work with managers to identify and flag trends. • Contribute to social media strategies, plans, content, and measurement reports. • Write strategies, content, and analyze data for effective results. • Monitor and respond to customer inquiries across social media channels. • Identify opportunities for process creation and change. • Provide standardized reporting at completion of each shift and during high-volume activity. • Develop error-free messaging and real-time content for clients' social media goals. • Timely updates to account leadership and clients to meet goals.

Requirements

• 2-5 years of experience in community management preferred. • Additional experience in social media and paid media is a plus. • Professional experience using enterprise publishing and listening tools. • Being adept at Sprinklr is a significant plus. • Willing to work a flexible schedule (nights, weekends, holidays). • Holidays are recognized with paid time off. • Travel may be required. • Detail-oriented, organized, communicative, and data-driven. • Strong communication, analytical, and presentation skills. • Ability to work cross-functionally and collaborate. • Functional understanding of multiple social media platforms. • Quick learner, embracing new technologies. • Excellent interpersonal skills, interacting professionally with client executives.

Benefits

• Competitive health benefits with concierge service. • Profit-sharing bonus plan. • 401K with competitive matching. • Consistent professional development. • Annual agency development summit Camp TruePoint. • Every five years sabbatical.