Customer Service Representative

5 days ago

🇺🇸 United States – Remote

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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TruGreen

WebsiteLinkedInAll Job Openings

Lawn Care • Landscaping • Lawn • Tree and Shrub Fertilization • Lawn Services

5001 - 10000 employees

Founded 1973

👥 B2C

💰 $7.5M Venture Round on 2020-10

Description

• Deliver superior customer support by answering customer calls and problem-solving • Build sales experience by upselling additional services to customers

Requirements

• High standards for excellence, integrity and customer service • Excellent customer service skills • Ability to resolve conflict in a professional and decisive manner • Foundational sales skills to upsell products and services to meet customer needs • Written and verbal communication skills for professional business interactions • Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) • Familiarity with social media applications (Facebook, Instagram, LinkedIn) • Ability to learn and apply general knowledge of the company, products and services • Ability to read, comprehend and adhere to instructions, processes and procedures • Keen attention to detail • Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent • Good organizational and time management skills, including punctuality for on-time attendance • Ability to work independently under general supervision and collaboratively as part of a team • Ability to talk and type simultaneously when interacting with customers

Benefits

• Competitive wages • Opportunities to grow your career • Affordable medical and prescription drug plans • Financial health resources, including 401k • Training & Development • Paid Time Off/Sick Leave