Customer Retention Specialist

3 days ago

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Trupanion

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insurance • pet insurance • pet health insurance • big data • dog insurance

1001 - 5000

💰 $60M Post-IPO Equity on 2020-11

Description

• Do you love cats and dogs? Are you looking for a career in a high-growth industry that helps pets? • Trupanion is seeking a highly motivated and dedicated Customer Retention Specialist to join the team! • In this position, you will work with current members requesting to cancel their policy - investigating and problem-solving for solutions to retain them as members. • We're looking for those that thrive in engaging with customers, are comfortable navigating complex situations, investigating, problem-solving, and taking action in the moment. • In this role, you will build real-life connections and help educate members on the unparalleled lifetime value and importance of having a pet protected by us.

Requirements

• 1+ year of successful Customer Retention experience in a fast-paced call center • 1+ year of customer service experience • Proven ability to implement retention strategies that retain customers • Experience using and learning complex computer systems • Fluency in French or Spanish is a plus

Benefits

• Full medical, dental, and vision benefits at no cost to the employee • Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!) • Five-week sabbatical after five years of employment • Open, casual, pet-friendly, and fun office environment • Free medical health insurance for your pet (1 dog or cat) • Paid time off to volunteer at nonprofit organizations • Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.