Senior Customer Success - Implementation Manager

February 26

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TrustArc

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TrustArc is a leading provider of privacy compliance solutions, helping companies navigate, automate, and certify their compliance with data protection regulations such as GDPR, CCPA, and others. TrustArc offers a comprehensive suite of products including Privacy Studio, Governance Suite, Assurance Services, and various certifications. These solutions are designed to automate consent management, enhance customer trust, streamline privacy workflows, and ensure robust data governance. The company is trusted by over 1500 companies worldwide, providing tools to manage AI governance, consumer preference management, data mapping, and vendor risk management.

privacy • Ads Compliance • security • data privacy • privacy risk

201 - 500 employees

📋 Compliance

☁️ SaaS

📋 Description

• Guides customers through the successful deployment, scaling, and optimization of the TrustArc Data Privacy Management Platform. • Serves as a key post-implementation partner, proactively driving customer satisfaction and identifying expansion opportunities. • Self-starters who excel in high-paced environments, thriving in change and ambiguity. • Master collaborators partnering with teams to act as trusted advisors for clients. • Strong problem-solving skills, project management skills, and knowledge of privacy principles required. • Ability to interpret regulatory trends impacting client operations. • Help train new team members and manage internal initiatives, critical in shaping customer success.

🎯 Requirements

• Experience: 3+ years of experience delivering enterprise SaaS solutions, with a minimum of 2 completed full lifecycle implementations. • Privacy Expertise: Strong understanding of privacy regulations and operationalization (CIPM certification preferred). • Technical Proficiency: Experience in data analysis, report creation, process flow design, and platform configuration. • Project Management: Ability to independently manage multiple projects, prioritize tasks, and deliver solutions that meet or exceed expectations. • Communication Skills: Strong verbal and written communication skills, with a proven ability to deliver workshops and presentations to diverse audiences. • Collaboration: Demonstrated ability to work cross-functionally and influence internal stakeholders to advocate for customer needs. • Customer-Centric Mindset: Proven success in building long-term customer relationships, with a focus on fostering trust, loyalty, and customer success. • Leadership & Mentorship: Minimum of 2 years in an Implementation & Customer Success Manager role within an enterprise environment, with experience managing and mentoring team members. • Time-zone: This role will primarily serve East Coast and EU clients.

🏖️ Benefits

• Health, Vision, and Dental Care (also available for partner) • Endless PTO Program • 100% Work from Home • Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle • $2,500 active employee referral program