Director of Community Management

March 19

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Rockstar

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Rockstar is a full-service recruitment company that leverages a blend of human expertise and artificial intelligence to help businesses hire better and faster at a lower cost. They offer a comprehensive recruitment service for less than $1,500 per role by providing access to a large talent database, fast and efficient candidate reviews, and human screening. Their proprietary AI enables the review of thousands of applications to quickly match candidates to job descriptions, while custom screening calls are conducted by recruiters in the US, UK, or Australia. Rockstar supports hiring across a wide range of professional roles, including sales, marketing, strategy, product, business operations, analytics, data science, software development, infrastructure, finance, and accounting. This flexible approach allows companies to meet strong candidates without long-term commitments, making it a cost-effective solution for teams of all sizes.

2 - 10 employees

🎯 Recruitment

👥 HR Tech

🤖 Artificial Intelligence

📋 Description

• Rockstar is recruiting for a company dedicated to creating a thriving, engaged community that empowers hosts and members to succeed. • PadSplit is seeking a Director of Community Management to create a thriving, engaged community that empowers hosts and members to succeed. • This role is pivotal in addressing educational gaps, fostering peer-to-peer collaboration, and driving operational improvements that enhance the overall experience. • By building scalable educational resources and launching a Host Ambassador Program, this leader will help create a self-sustaining ecosystem that supports the mission to make housing more accessible and impactful. • The ideal candidate is a strategic yet hands-on leader with a proven track record of scaling online communities and fostering peer-driven engagement. • They are passionate about empowering hosts and members through education and collaboration, thrive on using data to optimize community programs, and have exceptional communication and leadership skills. • This person is excited to partner across teams and continuously innovate to build a community that drives measurable impact for stakeholders. • Analyzing Data: Analyze community data to identify knowledge gaps and areas for improvement among hosts and members. • Creating Resources and Materials: Develop educational materials such as guides, FAQs, webinars, and training sessions to enhance host and member success. • Building Learning Platforms: Establish scalable learning channels like forums, self-service portals, and video resources to promote knowledge-sharing. • Recruiting Ambassadors: Recruit and train host ambassadors for the Community Ambassador Program, fostering peer leadership and mentorship. • Designing Incentive Programs: Design incentive structures to encourage active participation from ambassadors in community initiatives. • Managing Community Spaces: Manage digital community spaces (e.g., forums, discussion boards) to facilitate peer-to-peer support and reduce reliance on internal teams. • Hosting Community Sessions: Host regular engagement sessions such as Q&As, AMAs, and expert-led discussions to sustain community interest and involvement. • Collaborating Across Departments: Collaborate with cross-functional teams (CX, product, marketing) to incorporate community feedback into strategic decisions. • Tracking Metrics: Track and analyze key metrics like NPS, engagement rates, and self-resolution rates to measure community success. • Refining Processes: Continuously refine processes to scale community engagement and improve user experiences for hosts and members.

🎯 Requirements

• Proven community management experience, with 5+ years in building and scaling online communities. • Expertise in educational program design, including creating engaging and scalable content for diverse audiences. • Experience with peer-driven initiatives, such as ambassador or mentor programs. • Strong analytical skills to track and optimize performance metrics like NPS and engagement rates. • Cross-functional collaboration skills, working with CX, sales, product, and marketing teams to achieve shared goals. • Excellent communication and leadership abilities to inspire and guide both internal teams and community members. • Proficiency with digital community tools like forums, discussion boards, and self-service platforms. • Data-driven mindset, using insights to refine strategies and foster continuous improvement. • Passion for empowering users and creating a culture of learning and collaboration. • Adaptability to thrive in a fast-paced, high-growth environment, balancing strategic planning with hands-on execution.

🏖️ Benefits

• Fully remote position - it is guaranteed! • Competitive compensation package including an equity incentive plan • National medical, dental, and vision healthcare plans • Company provided life insurance policy • Optional accidental insurances, FSA, and DCFSA benefits • Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays • 401(k) plan • Twelve (12) weeks of paid time off for both birth and non-birth parents • The opportunity to do what is loved at a company that is at the forefront of solving the affordable housing crisis