Director of Community Management

March 7

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PadSplit

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PadSplit is a platform that focuses on affordable co-living solutions, allowing individuals to rent private rooms in shared homes across various cities in the United States. By offering flexible stays with trusted identity and screening measures, it aims to create a safe and homey environment for its members. PadSplit markets itself as a more affordable option compared to other room rental services and helps members save money and build credit. The company also provides an opportunity for property owners to earn and make a positive impact in their communities by hosting rooms. PadSplit is recognized for its innovative technology and affordable housing solutions.

Affordable Housing • Real Estate • Property Mangement • Co-Living

51 - 200 employees

Founded 2017

🏠 Real Estate

👥 B2C

🏪 Marketplace

💰 $20.5M Series B on 2021-11

📋 Description

• The Role We Need: PadSplit is seeking a Director of Community Management to create a thriving, engaged community that empowers hosts and members to succeed. • This role is pivotal in addressing educational gaps, fostering peer-to-peer collaboration, and driving operational improvements that enhance the overall PadSplit experience. • By building scalable educational resources and launching a Host Ambassador Program, this leader will help create a self-sustaining ecosystem that supports our mission to make housing more accessible and impactful. • The Person We Are Looking For: The ideal candidate is a strategic yet hands-on leader with a proven track record of scaling online communities and fostering peer-driven engagement. • They are passionate about empowering hosts and members through education and collaboration, thrive on using data to optimize community programs, and have exceptional communication and leadership skills. • This person is excited to partner across teams and continuously innovate to build a community that drives measurable impact for PadSplit’s stakeholders.

🎯 Requirements

• Community Management Experience: Proven community management experience, with 5+ years in building and scaling online communities. • Educational Program Design Experience: Expertise in educational program design, including creating engaging and scalable content for diverse audiences. • Led Community Initiatives: Experience with peer-driven initiatives, such as ambassador or mentor programs. • Analytical Skills: Strong analytical skills to track and optimize performance metrics like NPS and engagement rates. • Cross Functional Collaboration: Cross-functional collaboration skills, working with CX, sales, product, and marketing teams to achieve shared goals. • Communication Skills: Excellent communication and leadership abilities to inspire and guide both internal teams and community members. • Community Platforms Knowledge: Proficiency with digital community tools like forums, discussion boards, and self-service platforms. • Data Driven Decision-Making: Data-driven mindset, using insights to refine strategies and foster continuous improvement. • Learning Cultivator: Passion for empowering users and creating a culture of learning and collaboration. • Adaptability and Resilience: Adaptability to thrive in a fast-paced, high-growth environment, balancing strategic planning with hands-on execution.

🏖️ Benefits

• Fully remote position - we swear! • Competitive compensation package including an equity incentive plan • National medical, dental, and vision healthcare plans • Company provided life insurance policy • Optional accidental insurances, FSA, and DCFSA benefits • Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays • 401(k) plan • Twelve (12) weeks of paid time off for both birth and non-birth parents • The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis