Principal Solutions Architect

February 28

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TTEC Digital

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TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported. • Our vision is a place where employees know they can thrive. • TTEC Digital is a remote first employer, providing flexibility wherever life leads you. • Our 'MyTime' benefit extends a human-centered approach, allowing unaccrued personal time off. • We strive to create an environment where employees thrive, fulfilled by their purpose and influence. • The Principal Solutions Architect will deliver D365 solutions in a pre-sales capacity. • This individual will provide consulting leadership on projects and develop product and proposal content.

🎯 Requirements

• Bachelor’s degree in Computer Science, MIS, or a related field preferred. • 2-3 years’ experience performing pre-sales activities with 4+ years’ experience working with Microsoft CRM / D365 CE technology in a professional services environment. • Minimum of 5 years’ project leadership experience, including 2+ years’ experience leading enterprise-level projects in a professional services or consulting environment. • Mastery of D365 Enterprise Applications including previous technical skills with Dynamics 365 CRM. • Preferred experience in Power Platform, Power Apps, Data / AI, Customer Insights, Power BI, Modern Workplace, SharePoint, etc. • Certification in relevant Microsoft discipline(s) preferred. • Consulting leadership experience working for a Microsoft partner with spectacular client references. • Experience in client relationship and team building. • Ability to shape strong presentations and narratives. • Previous experience using both Waterfall and Agile methodologies.

🏖️ Benefits

• Flexibility to take this job wherever life goes. • Allows unaccrued personal time off. • Values support a balance of work and life. • Ensures continuous education. • Incentivizes high performance.