Instructional Design Manager

March 19

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TTEC

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TTEC is a global customer experience technology and services company focused on delivering exceptional service for its clients and fostering a supportive work environment for its employees. With a commitment to innovation, diversity, and employee well-being, TTEC utilizes advanced technology and personalized solutions to enhance customer engagement across various sectors. They are dedicated to creating rewarding career opportunities and uphold values that reflect community engagement and inclusivity.

Customer Experience Consulting • Customer Technology Services • Customer Care Services • Captivate Customers • Omnichannel Technology

10,000+ employees

Founded 1984

🤝 B2B

👥 B2C

☁️ SaaS

💰 Post-IPO Debt on 2021-11

📋 Description

• Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. • Collaborate with the client project managers to assign necessary resources for the analysis, timeline, and ramp plan for a client. • Serve as liaison with Learning Solutions team, ensuring communication related to project milestones. • Manage a multidisciplinary, geographically dispersed team of designers, fostering collaboration and innovation. • Ensure alignment with TTEC and client processes, tools, and templates while maintaining high standards for curriculum and knowledge management. • Serve as the primary liaison, building strong partnerships, identifying risks, and positioning learning solutions for both internal and external clients. • Oversee planning, resourcing, and execution of learning initiatives, including new launches, curriculum development, and knowledge base optimization. • Manage budgets, expenses, and resource allocation to ensure efficient project execution. • Implement cutting-edge learning strategies, including knowledge management and curriculum innovation. • Develop and track key metrics, analyze learning effectiveness, and report insights to enhance learning impact and business outcomes.

🎯 Requirements

• Educational and Technical Expertise – Bachelor’s degree in Instructional Design, Learning & Development, Cognitive Science, IT, or a related field; certifications in UX/UI, digital learning, or graphic design are a plus. • Instructional Design and Technology Skills – Proficiency in Articulate Storyline, learning design tools, audio/video editing, graphic design, and prototyping tools; experience with game-based learning, JavaScript, 3D software, VR/AR, and AI-based adaptive learning systems is a plus. • Research & Analytical Abilities – Strong skills in focus groups, usability sessions, SME interviews, and learning data analysis to measure training impact. • Project Management and Agile Mindset – Experience with Agile/Scrum, task management tools (e.g., Smartsheet, Trello, Monday, MS Project), and productivity software to manage multiple priorities efficiently. • Creativity and Innovation – A high level of creativity, problem-solving skills, and attention to detail in designing engaging, effective learning experiences. • People and Community Engagement – Strong people management skills, ability to foster online learning communities, and experience with social media tools, knowledge management, and user-generated content. • Communication and Collaboration – Excellent English written and verbal communication skills, technical writing abilities, and a willingness to travel internationally up to 25% preferred.

🏖️ Benefits

• Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Ask us about our paid time off (PTO) and wellness and healthcare benefits • A great compensation package and performance bonus opportunities • Benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)