TTEC is a global customer experience technology and services company focused on delivering exceptional service for its clients and fostering a supportive work environment for its employees. With a commitment to innovation, diversity, and employee well-being, TTEC utilizes advanced technology and personalized solutions to enhance customer engagement across various sectors. They are dedicated to creating rewarding career opportunities and uphold values that reflect community engagement and inclusivity.
Customer Experience Consulting • Customer Technology Services • Customer Care Services • Captivate Customers • Omnichannel Technology
March 19
TTEC is a global customer experience technology and services company focused on delivering exceptional service for its clients and fostering a supportive work environment for its employees. With a commitment to innovation, diversity, and employee well-being, TTEC utilizes advanced technology and personalized solutions to enhance customer engagement across various sectors. They are dedicated to creating rewarding career opportunities and uphold values that reflect community engagement and inclusivity.
Customer Experience Consulting • Customer Technology Services • Customer Care Services • Captivate Customers • Omnichannel Technology
• Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience • Support the standardization of design within TTEC’s Learning Solutions practice • Collaborate with the client project managers to assign necessary resources for the analysis, timeline, and ramp plan for a client • Collaborate with clients regarding training and knowledge base resources and processes • Serve as liaison with Learning Solutions team, ensuring communication related to project milestones • Manage a multidisciplinary, geographically dispersed team of designers, fostering collaboration and innovation • Ensure alignment with TTEC and client processes, tools, and templates while maintaining high standards for curriculum and knowledge management • Serve as the primary liaison, building strong partnerships, identifying risks, and positioning learning solutions for both internal and external clients • Oversee planning, resourcing, and execution of learning initiatives, including new launches, curriculum development, and knowledge base optimization • Manage budgets, expenses, and resource allocation to ensure efficient project execution without overcommitting resources • Implement cutting-edge learning strategies, including knowledge management and curriculum innovation • Develop and track key metrics, analyze learning effectiveness, and report insights to enhance learning impact and business outcomes
• Bachelor’s degree in Instructional Design, Learning & Development, Cognitive Science, IT, or related field; certifications in UX/UI, digital learning, or graphic design are a plus • Proficiency in Articulate Storyline, learning design tools, audio/video editing, graphic design, and prototyping tools; experience with game-based learning, JavaScript, 3D software, VR/AR, and AI-based adaptive learning systems is a plus • Strong skills in focus groups, usability sessions, SME interviews, and learning data analysis to measure training impact • Experience with Agile/Scrum, task management tools (e.g., Smartsheet, Trello, Monday, MS Project), and productivity software to manage multiple priorities efficiently • A high level of creativity, problem-solving skills, and attention to detail in designing engaging, effective learning experiences • Strong people management skills, ability to foster online learning communities, and experience with social media tools, knowledge management, and user-generated content • Excellent English written and verbal communication skills, technical writing abilities, and a willingness to travel internationally up to 25% preferred
• Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Paid time off (PTO) and wellness and healthcare benefits • A great compensation package and performance bonus opportunities • Tuition reimbursement
Apply NowMarch 19
Lead a remote Instructional Design team at TTEC, creating transformative learning solutions globally.
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