Learning Experience Designer

March 19

Apply Now

Receive Emails with Similar Jobs

TTEC

WebsiteLinkedInAll Job Openings

TTEC is a global customer experience technology and services company focused on delivering exceptional service for its clients and fostering a supportive work environment for its employees. With a commitment to innovation, diversity, and employee well-being, TTEC utilizes advanced technology and personalized solutions to enhance customer engagement across various sectors. They are dedicated to creating rewarding career opportunities and uphold values that reflect community engagement and inclusivity.

Customer Experience Consulting • Customer Technology Services • Customer Care Services • Captivate Customers • Omnichannel Technology

10,000+ employees

Founded 1984

🤝 B2B

👥 B2C

☁️ SaaS

💰 Post-IPO Debt on 2021-11

📋 Description

• Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience • You'll serve a critical role in the business… understanding the internal and external customer needs and then interpreting and transforming them into training and resources • This means that the training being delivered has a direct impact on the productivity and the services delivered to our clients worldwide • You'll report to the Learning Experience Designer Manager • This role will also be responsible for the design, development, delivery, management, and measurement of a client knowledge base and/or training curriculum and continuous education • Develop and implement strategies to enhance knowledge management, ensuring content is updated, structured, and aligned with operational goals • Create engaging e-learning, instructor-led, and blended training programs using modern instructional design methods and adult learning theories • Conduct focus groups, Subject Matter Expert (SME) interviews, usability sessions, and assessments to identify key insights and continuously improve learning experiences • Track performance metrics, generate reports, and apply insights to enhance training effectiveness and learner outcomes • Oversee content quality control, governance, and continuous improvement within the knowledge base and LMS • Work closely with SMEs, project managers, training teams, and instructional designers to develop high-impact learning solutions • Apply human-centered design and agile methodologies to ensure training programs are engaging, relevant, and effective

🎯 Requirements

• At least 3 years of experience in designing and developing e-learning • Strong technical writing skills to develop clear, concise, and effective learning materials • Skilled in Microsoft Office (advanced PowerPoint, basic Excel), Learning Management Systems (LMS/LXP), and learning technology apps for rapid design • Strong organizational skills, ability to manage priorities in a fast-paced, time-critical environment, and familiarity with task management tools • Experience in learning data analysis to assess behavioral and business impact of training programs • Excellent English written and verbal communication skills, technical writing, and presentation/facilitation abilities • Proven ability to work in diverse teams, foster a teamwork-driven environment, and maintain a high customer service orientation • Strong eye for detail, adherence to processes, and a passion for refining instructional content to enhance learning experiences • Availability to work during US time zones

🏖️ Benefits

• Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Ask us about our paid time off (PTO) and wellness and healthcare benefits • A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)