Customer Success Manager

2 days ago

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plagiarism prevention • automated assessment and scoring • online grading • writing instruction • educational technology

501 - 1000

Description

• As a Customer Success Manager you are responsible for a defined book of business • Ensuring that your customers obtain maximum value from their ProctorExam products and services • Establishing yourself as a trusted advisor • Actively looking for up and cross sell opportunities in the current book of business • Managing communications between clients and internal teams • Planning and presenting reports on account progress, goals, and quarterly initiatives • Working with all ProctorExam stakeholders to ensure meeting all client needs • Negotiating contracts with the client • Anticipating key account changes and improvements • Analyzing client data to provide customer relationship management

Requirements

• Must have a positive attitude, be a team player and an active ‘doer’ • Good listening, negotiation and presentation skills • Excellent verbal and written communications skills • Must be able to travel for client meetings, events and roadshows when necessary • Highly self-motivated team player with the proven ability to work independently • 2+ years experience in a quota-driven, outbound sales role from a SaaS or Education market • Strong lead generation and prospecting experience • Knowledge of LinkedIn and Hubspot and or Salesforce CRM a plus • Degree educated preferred

Benefits

• Competitive Paid Time Off • 4 Self-Care Days per year • National Holidays • 2 Founder Days + Juneteenth Observed • Paid Volunteer Time • Charitable contribution match • Monthly Wellness or Home Office Reimbursement • Access to Modern Health (mental health platform) • Parental Leave • Retirement Plan with match/contribution