Onboarding Consultant - Mexico Remote

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plagiarism prevention • automated assessment and scoring • online grading • writing instruction • educational technology

501 - 1000

Description

• Own end to end onboarding process for all assigned customers including change management, implementation, integrations, training, usage, and adoption • Review new customer contracts and ensure all relevant information is documented • Ensure databases are correctly configured for assigned clients • Align with Sales, Customer Success and assigned customers to validate objectives and implementation requirements • Assess customer knowledge derived from self-paced learning modules through consistent check-ins and touch points with assigned customers and internal teams • Host customized consultative training sessions with assigned customers • Craft success plans for all assigned customers, track customer progress, assess and mitigate risks to onboarding and adoption • Clearly communicate timeline updates throughout the project across internal and external stakeholders • Seek feedback on your training delivery from customers and peers, identify improvements that can be incorporated into your work as you strive for excellence in all that you do • Use change management strategies to proactively drive project timelines and deliverables and ensure customers and internal teams achieve onboarding milestones • Identify needs for additional features and training that enhance customer success and retention • Utilize project scheduling and control tools to monitor projects plans • Strategically transition customers to assigned team during each hand off to ensure customer success

Requirements

• Bachelor’s degree or equivalent professional experience • Excellent written and verbal communication in English and Spanish, and compelling presentation skills for both online and in-person delivery. • Fluency in other languages highly regarded • 2-5 years of experience onboarding customers at a SaaS company • Ability to distill complex ideas into powerful messaging and meet people where they are in their technology know-how • Strong customer empathy • Proven ability to work effectively both independently and in a team based environment • Self-starter with the ability to work in nuanced, ambiguous situations • Strong presentation, training, and communication skills • Ability to navigate and effectively manage cross-functional partnerships with competing agendas • Enthusiastic and engaging presence with customers • Familiarity with remote presentation software and CRM tools a plus • Ability to flex your work schedule to serve global clients in multiple time zones.

Benefits

• Remote First Culture • Health Care Coverage* • Education Reimbursement* • Competitive Paid Time Off • 4 Self-Care Days per year • National Holidays* • 2 Founder Days + Juneteenth Observed • Paid Volunteer Time* • Charitable contribution match* • Monthly Wellness or Home Office Reimbursement/* • Access to Modern Health (mental health platform) • Parental Leave* • Retirement Plan with match/contribution*