Educational Support Specialist (Student Success Coordinator)

April 5

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Tutor Me LA LLC

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On Demand In-Home & Online tutoring

K-12 Core Subjects • SAT/ACT/AP/ISEE Test Preparation • University level tutoring • Essay Editing/Writing/ESL/Phonics • MCAT/DAT/GRE/LSAT/GMAT Graduate Test Preparation

201 - 500

Description

• The Educational Support Specialist is integral to the success of Tutor Me Education by coordinating instructors, tracking student progress, and providing quality customer service • Actively support Tutor Me Education Regional Operations • Provide outstanding academic services to students and their families • Operate seamlessly in a virtual operating environment • Maintain Tutor Me Education operating standards including people, financial, and academic standards • Ensure delivery of programs and initiatives for our students and school district partners • Meet operational excellence standards • Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers • Manage class schedules to effectively staff sessions and meet company efficiency and usage targets • Manage virtual tutoring sessions • Monitor all students’ academic progress • Help ensure flawless execution of programs and initiatives • Manage your own time in compliance with company and regulatory requirements • Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments • Other responsibilities – as required by the business • Relish building relationships with students and their families • Dedicated to meeting the expectations and requirements of internal and external customers • Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

Requirements

• Time management, planning, and prioritization • Ability to organize and manage multiple responsibilities successfully • Exhibits professional and approachable demeanor • Ability to prioritize and focus on key objectives, which may change from month to month • Effective communications both in virtual environments • Proficient in using all communication media including in person, phone, and video • Ability to build engagement and trust in virtual relationships, whether with customers or with team members • Works Well With Others • Learning agility – able to adapt to changes in work environment by changing behaviors as required • Able to acquire new skills as required • Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools) • Ability to manage remote teachers • Ability to work independently • High tolerance for ambiguity • Bachelor’s Degree required • 2-3 years progressive career growth • Experience working in a virtual operations and team environment • Bilingual in English and Spanish beneficial • Proficient in Microsoft Office and Google applications

Benefits

• Fully Remote! • PTO