Customer Success Engineer

12 hours ago

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Twilio

WebsiteLinkedInAll Job Openings

telecommunications • API • cloud communications • SaaS • telephony

5001 - 10000

Description

• Join the team as our next Customer Success Engineer(P2) for Segment. • Twilio powers real-time business communications and data solutions. • We’re looking for a passionate engineer with customer-facing experience. • Help customers utilize Segment’s API across many platforms. • Improve team efficiency by creating internal content and improving public documentation. • Participate in an on-call rotation to support our Enterprise level customers.

Requirements

• 2+ years of technical customer support experience; bonus points if it was enterprise software in a related industry • Ability to effectively communicate technical concepts and identify patterns in customer experience, both written and verbal • Proven client-side Javascript skills and experience working with APIs and server-side languages • A basic understanding of SQL, query-writing skills is a big asset • Strong commitment to learning the ins and outs of a complicated technical product • Ability to take part in an on-call rotation, requiring some availability outside of standard business hours

Benefits

• competitive pay • generous time-off • ample parental and wellness leave • healthcare • a retirement savings program • much more