Customer Success Engineer

6 hours ago

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Twilio

WebsiteLinkedInAll Job Openings

telecommunications • API • cloud communications • SaaS • telephony

5001 - 10000

Description

• We’re looking for a passionate engineer with customer-facing experience • This position is for someone who is technical and experienced in web development • The main responsibility of a Customer Success Engineer is to provide answers, share standard methodologies, and solve technical issues that Segment customers are facing • Customer interactions happen within Zendesk, with a few phone calls, in-person meetings, and Slack chats sprinkled in • You’d be joining a team of hard-working individuals that care deeply about Segment’s customers, partners, each other, and the broader community

Requirements

• Experience working with sophisticated clients on a technical product, bonus points if it was enterprise software in a related industry • Ability to effectively communicate technical concepts and identify patterns in customer experience • Proven client-side Javascript skills and experience working with APIs and server-side languages • A basic understanding of SQL, query-writing skills is a big asset • Strong commitment to learning the ins and outs of a complicated technical product • Ability to take part in an on-call rotation, requiring some availability outside of standard business hours

Benefits

• competitive pay • generous time-off • ample parental and wellness leave • healthcare • a retirement savings program • much more