Developer Educator

March 21

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Twilio

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Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

telecommunications • API • cloud communications • SaaS • telephony

5001 - 10000 employees

📋 Description

• Create documentation that helps developers build with Twilio products. • Use written content to teach developers how to build. • Work collaboratively with other Developer Educators. • Write highly technical developer documentation like tutorials and quickstarts that contain sample code. • Review draft documentation from other Developer Educators and contributions from internal collaborators. • Participate in the team’s Agile processes, including sprint planning and regular syncs. • Learn about Twilio’s products and become an advocate for developers.

🎯 Requirements

• Experience writing, reviewing, and maintaining product documentation. • Experience documenting APIs and using tools like Postman. • Excellent skills in grammar, and experience with minimalist documentation design. • Familiarity with one or more coding languages. • Deep empathy for the developer experience and an ability to use that empathy to create a better developer experience in the documentation. • Ability to give and receive compassionate, helpful feedback to teammates both on and off your direct team. • Highly organized and able to work on numerous issues and projects simultaneously. • Able to succeed in a remote, globally-distributed work environment. • Comfortable working in a highly collaborative environment. • Curious about new products and technologies and excited about sharing what you learn with our customers. • Experience with some of the following: • Working in a remote, async environment with teammates across countries and time zones. • Experience working with a docs-as-code platform and workflow. • Using command-line Git. • A professional background in either development with a strong writing focus or writing with a strong development focus. • Experience with workflows and tooling used by engineering, operations, and product teams.

🏖️ Benefits

• Generous time-off • Ample parental leave • Wellness leave • Healthcare • Retirement savings program • And much more