Phone Number Operations Specialist, Level 2
6 days ago
Description
• See yourself at Twilio • Join the team as our next Phone Number Operations Specialist L2 • Twilio is seeking an Operations Specialist for phone number operations globally. • Work directly with customers to port their phone numbers into Twilio. • Provide infrastructure that catalogs, orchestrates, and delivers connectivity. • Empathetic, clear communicator committed to continuous self-improvement. • Manage complex issues for customers and internal teams efficiently.
Requirements
• Willingness to work flexibly in rotational schedules. • 3-4 years of experience working in operations in customer facing teams, preferably in eCommerce or Telecommunications. • Basic technical skills including basic SQL and understanding of APIs and data analytics. • Empathic and love working with customers and carriers to solve problems and questions, backed with data. • Detail-oriented with great organizational skills and comfortable with ambiguity. • Above average written and verbal communication skills, able to articulate concepts/ideas clearly. • Willing to collaborate with partners in the industry to resolve issues and build trust. • Good time management and organizational skills, comfortable working under pressure.
Benefits
• Competitive pay • Generous time-off • Ample parental and wellness leave • Healthcare • Retirement savings program • Much more
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