Technical Account Manager 3 - Voice & Video

August 31

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Twilio

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Build the future of communications.

telecommunications • API • cloud communications • SaaS • telephony

5001 - 10000

Description

• Serve as a technical point contact for customers • Resolve complex technical problems for strategic customers • Provide proactive insights and guidance to prevent future issues • Collaborate with teammates and product teams for issue resolution • Analyze customer trends to improve support processes

Requirements

• 3 to 6+ years of relevant experience • Good knowledge of RESTful technology, previous work with APIs • Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript • Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS • High competency in communicating complex technical issues to both technical and non-technical audiences • Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries • Have an inquisitive mind to understand how things work • Advanced time management skills • Excellence in task prioritization and evaluation of situational urgency • Interest in utilizing customer feedback to identify and drive improvements in our products • Enthusiasm for interacting and collaborating with other departments • Ability to stand in the customer’s shoes • Experience in managing dedicated customer accounts • Ability to effectively and efficiently communicate in English (Advanced, Bilingual or Native)

Benefits

• competitive pay • generous time-off • ample parental and wellness leave • healthcare • retirement savings program • much more