Staff Product Manager - Client Experience

July 30

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Redefining mental health care to be centered in relationships, backed by research, and powered by thoughtful technology.

Measurement-Based Care  • Matching clients and clinicians  • Hybrid care (in-person and virtual)  • Time-limited care  • Clinical community 

201 - 500

💰 $23M Series B on 2019-08

Description

• Deep customer empathy and hunger to attack meaningful problems in the healthcare insurance landscape. As we build out our state expansion and revenue cycle strategy, you’ll lead the team to ensure we’re achieving our business goals and shipping intuitive products for our clients, partners, and operators. • Expertise in technical integrations to enable growth. You are a systems thinker who can think across technical, operational, and product complexities to drive the organization toward new growth levers. • Build vs. buy experience. You’ve successfully navigated build vs. buy decisions and managed external technology partners to achieve business objectives. • Cross-functional collaboration. You’ll collaborate closely with Business Development, Finance, Care Coordination, Engineering, and Data to advocate for new investments and articulate how they will enable our growth at scale. • Natural leader and team player. You’ll be surrounded by smart, ambitious, and caring teammates who want to build great experiences together. You’ll define product strategy and mentor other Product Managers.

Requirements

• Experience with integrations and APIs. You have multiple years of experience as a Senior PM or above. You’re well versed in APIs, software integrations, and platform products. • An understanding of the health care reimbursement and the relationship between providers, payers and clients • Have a proven ability to prioritize and pair bold product vision with strong execution - deeply focused on driving business value • Understand a platform product’s multiple customers - internal users, clients, partners, and clinicians • Can clearly communicate product decisions and the rationale behind them to external vendors and internal decision makers. You’re comfortable making decisions without consensus. You can help others make decisions by being persuasive. • Have deep experience working with both qualitative customer insights, and quantitative customer data to inform decisions. You’ve conducted user research, a/b tests and have worked closely with design researchers and analysts. You’re comfortable using the right approach to navigate ambiguity • Are structured and organized, not ad hoc • Demonstrable experience of leading and mentoring a team • Are excited about navigating a hyper-growth, rapidly changing, and sometimes ambiguous environment (and helping others do so)

Benefits

• Equity in a high-growth start-up • PTO program, including a Winter Office Closing: Christmas Day (Observed) through New Year's Day • Comprehensive medical, dental, and vision coverage • One-time $200 Work from Home reimbursement • Annual $500 professional development stipend to support your professional development • Annual $500 subsidized company contribution to your healthcare FSA • Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle • Paid parental leave