Tyk
Tyk is a fully composable API management platform that offers a comprehensive solution for managing APIs across various protocols including REST, GraphQL, and gRPC. It features a powerful, customizable API gateway, robust API security, and governance capabilities, enabling organizations to efficiently design, deploy, monetize, and observe their APIs. With solutions tailored for platform teams and developers, Tyk enhances operational efficiency through automation while providing tools for monitoring and optimizing API performance. Trusted by a diverse range of industries, Tyk enables businesses to unlock the full potential of their API ecosystems.
API Management • API Gateways • Authentication Provider • API Consultancy • Open Source
Senior Customer Success Engineer
March 20
Tyk
Tyk is a fully composable API management platform that offers a comprehensive solution for managing APIs across various protocols including REST, GraphQL, and gRPC. It features a powerful, customizable API gateway, robust API security, and governance capabilities, enabling organizations to efficiently design, deploy, monetize, and observe their APIs. With solutions tailored for platform teams and developers, Tyk enhances operational efficiency through automation while providing tools for monitoring and optimizing API performance. Trusted by a diverse range of industries, Tyk enables businesses to unlock the full potential of their API ecosystems.
API Management • API Gateways • Authentication Provider • API Consultancy • Open Source
📋 Description
• Senior Customer Success Engineer at Tyk Technologies Ltd • Drive elite customer success and provide high-quality support • Manage complex technical customer tickets and requests • Educate customers on product usage and needs advocacy • Contribute to product development discussions with insights from support
🎯 Requirements
• Experience providing technical support for a complex product • Experience working collaboratively with core engineering teams • Experience with REST calls • Enthusiasm for dealing directly with clients • Experience in a server side programming language, Go would be extremely advantageous • Background in software development and/or solution architecture • General usage of Linux, scripting and related utilities • General usage of containers; Kubernetes and Docker • Client-facing activities such as video conference calls and in-person meetings • Understanding of common internet technologies, protocols, standards and data formats • Solid experience in backend engineering and/or solution architecture for complex systems • Experience with software engineering best practices (e.g. unit testing, code reviews, design documentation) • Know the Network stack • In-depth knowledge and understanding of the following databases: Redis, MongoDB, PostgreSQL: able to read database logs, query databases and make changes to database • Possess expert level debugging skills
🏖️ Benefits
• Unlimited paid holidays • Total flexibility in hours • Employee share scheme • Generous maternity and paternity leave • Volunteering Days • Company retreats • Employee Wellbeing platform
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