Quality Assurance Analyst

April 3

Apply Now

Receive Emails with Similar Jobs

UBC

WebsiteLinkedInAll Job Openings

UBC is a company dedicated to improving patient outcomes by uniting evidence and access to specialty therapies. They offer modern, customized solutions that facilitate patient access, safety, and integrated evidence generation across various therapeutic areas, including oncology and rare diseases. With expertise in risk management, patient support, and data analytics, UBC helps biopharmaceutical companies navigate the complexities of product development and demonstrate the value of medications in real-world settings.

Evidence Development • Modernized Study Design & Execution • Late-Stage Research • Risk Evaluation & Mitigation Strategies • Pharmacovigilance

1001 - 5000 employees

Founded 2003

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• The primary function of the Quality Assurance Analyst is to deliver high quality service through call monitoring of incoming and outgoing patient, provider, and client calls. • Responsibilities include hosting internal/external call calibration sessions, providing onsite leadership support, providing reporting/quality trend analysis, and assisting with project work as assigned. • Review patient, provider, and client contacts and evaluate performance based on standard criteria. • Provide onsite leadership support to Quality Representatives. • Analyze and provide weekly/monthly trending analysis to Management staff. • Participate or lead projects to drive quality improvements. • Support leadership by participating and hosting calibration sessions. • Additional duties include taking phone calls, reviewing Source and emails, attending training, and distributing evaluations.

🎯 Requirements

• Bachelor’s degree in related field, or 8 – 11 years of equivalent work experience • 2 – 5 years of relevant experience or MA/MS degree • General PC knowledge including Microsoft Office, Internet, and email • Strong customer service/quality background experience • Excellent verbal and written communication skills • Strong prioritization skills • Strong leadership skills with some supervisory experience preferred • High regard for superior quality of service • Strong analytical skills • Ability to work independently in a fast pace environment

🏖️ Benefits

• Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match • Tuition reimbursement • Flexible work environment • Discretionary PTO (Paid Time Off) • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short term disability • Long term disability • Life insurance • Discount programs