Customer Education and Community Manager

4 days ago

🇺🇸 United States – Remote

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

🦅 H1B Visa Sponsor

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uConnect

WebsiteLinkedInAll Job Openings

Higher Education • Campus Career Services • Marketing & Communications • Career Development • Career Services

11 - 50 employees

📚 Education

☁️ SaaS

Description

• uConnect is on a mission to help more people realize their potential by improving access to career services. • The All-In-One Virtual Career Center is used by institutions including UCLA, MIT, and Baton Rouge Community College. • The company encourages mobility and for employees to work from their ideal environment. • The Customer Education and Community Manager will design, deliver, and evaluate self-serve resources. • Focus on creating impactful educational content in written guides, pre-recorded videos, and live webinars. • Close collaboration with teams across Customer Success, Marketing, and Product is necessary. • The candidate should have a talent for storytelling and exceptional writing skills. • Understanding of the B2B SaaS and Higher Education sectors is required. • Commitment to continuous learning and professional growth is essential. • This role is part of the Customer Success team and reports directly to the Director of Customer Success.

Requirements

• Bachelor’s degree or equivalent experience in business, communications, marketing, or a related field. • Prior experience (3-5 years ideal) in customer success, customer education, marketing, product, or a related role within a SaaS or technology company. • Prior experience managing a virtual community space, increasing enrollments and activity in a sustainable way. • Strong communication skills, with experience in product technical writing preferred. • Comfortable with public speaking in both live and pre-recorded content, clearly explaining sophisticated issues to a range of audiences. • Comfortable working and thriving in a fast-paced, start-up environment where we move quickly and wear many hats. • Excellent problem-solving and critical-thinking abilities and day-to-day project management. • Ability to work cross-functionally and collaborate with diverse teams. • Passion for the uConnect product and a desire to change the world of higher education

Benefits

• Competitive compensation • Participation in a generous employee equity stock option program • Wide range of employee benefits • Equal-opportunity employer • Disability accommodations available