Udacity Marketing
At Udacity Marketing, our team means everything to us. Therefore, we put considerable effort into providing a fun, competitive, yet inclusive, professional atmosphere in our business where optimal development and maximal results are visible. We want to create a workplace that is friendly, warm, and exciting so that our people feel like they are part of a team and consider it like they are part of one big family.We attract, employ, and develop ambitious and driven people who can meet our business objectives. We aim towards giving a long-term future for the business as a whole and the individuals involved in it.
11 - 50 employees
Senior Customer Success Manager - Japan
5 days ago
Udacity Marketing
At Udacity Marketing, our team means everything to us. Therefore, we put considerable effort into providing a fun, competitive, yet inclusive, professional atmosphere in our business where optimal development and maximal results are visible. We want to create a workplace that is friendly, warm, and exciting so that our people feel like they are part of a team and consider it like they are part of one big family.We attract, employ, and develop ambitious and driven people who can meet our business objectives. We aim towards giving a long-term future for the business as a whole and the individuals involved in it.
11 - 50 employees
📋 Description
• Udacity is on a mission of forging futures in tech through radical talent transformation in digital technologies. • We're making significant investments in our Japan organization with plans to scale rapidly in the region. • Your guidance and expertise will shape early-stage qualification activity, set up customers for success providing a top notch onboarding experience, and develop deep ongoing customer relationships to maximize learner engagement and satisfaction.
🎯 Requirements
• 3+ years of experience in a customer-facing customer success, account management or strategic consulting organization. Software or education experience a benefit. • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption. • A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment • Strong interpersonal skills and experience building internal and external relationships. • Consistent track record of highly-professional customer service in a fast paced, dynamic environment. • Diplomacy, tact, and poise under pressure when working through customer issues. • Written and verbal fluency in both English and Japanese languages required
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