Udemy
Udemy is an online learning platform that offers a wide range of courses across various disciplines including development, business, finance, IT, personal development, design, marketing, and more. It provides learners with access to thousands of courses aimed at enhancing skills for personal and professional development. Udemy offers flexible learning options with courses available in multiple languages and allows instructors to create and monetize their content. Udemy Business offers enterprise solutions for companies looking to upskill employees across different sectors.
e-learning • education • skills • technology • internet
Strategic Customer Success Manager - France
March 1
Udemy
Udemy is an online learning platform that offers a wide range of courses across various disciplines including development, business, finance, IT, personal development, design, marketing, and more. It provides learners with access to thousands of courses aimed at enhancing skills for personal and professional development. Udemy offers flexible learning options with courses available in multiple languages and allows instructors to create and monetize their content. Udemy Business offers enterprise solutions for companies looking to upskill employees across different sectors.
e-learning • education • skills • technology • internet
📋 Description
• Proactively build and nurture relationships with strategic accounts, diving deep into their business objectives, challenges, and growth opportunities. • Serve as the primary point of contact for your accounts, ensuring that customer expectations are not only met but exceeded. • Develop and refine tailored success plans that focus on maximizing adoption, retention, and expansion while delivering valuable outcomes. • Own the onboarding process for new and expanding customers, ensuring a seamless transition to our products and services. • Gain a comprehensive understanding of Udemy’s offerings and effectively communicate their value to customers. • Turn happy customers into brand advocates, generating testimonials, case studies, and referrals to support sales and marketing efforts. • Consult with customers on their learning and development strategy, challenging them to drive positive organizational change. • Spot and create opportunities for account expansion and identify upsell potential to ensure continuous customer success. • Leverage data insights to track account health and identify trends, using this information to inform strategic decisions. • Collaborate cross-functionally with teams like Sales, Marketing, Professional Services, Product Development, and Support to deliver a unified, customer-centric experience.
🎯 Requirements
• 7-8 years of experience in B2B SaaS customer success, account management, or consulting. • A proven track record of successfully engaging with senior executives at large organizations to drive customer retention, satisfaction, and business growth. • Ability to develop strong, mutually beneficial relationships with high-value customers to help them achieve their business goals and outcomes. • Experience in collaborating with internal teams to address customer needs, and a knack for identifying growth opportunities that bring measurable results. • Expertise in working with professional services to optimize the time-to-value for new and expanding accounts.
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