IT Support Specialist

September 17

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The technology at the heart of a global research network

11 - 50

💰 $4.8M Seed Round on 2020-12

Description

• An experienced IT professional with a deep understanding of SystmOne, who thrives on solving problems and ensuring system efficiency in a fast-paced environment. • In this dynamic role, you'll be responsible for all SystmOne-related set up and issue management, providing first-line IT support and ensuring our systems are both secure and compliant with healthcare regulations. • If you're a tech-savvy individual passionate about SystmOne, safeguarding patient data, and delivering top-notch support, we want to hear from you!

Requirements

• SystmOne Expertise: Configure, manage, and optimize SystmOne systems, focusing on Strategic Reporting to empower our operations. • Device Management: Procure, configure, and maintain devices to support our team. • Collaboration with TPP: Work closely with TPP practices to off board from existing software and configure SystmOne reporting • Security Focus: Enhance security measures across all technology , including data protection and regular system updates, to comply with healthcare standards. • Technical Support: Provide support for all technologies (internally developed and third party), ensuring minimal downtime and efficient resolution of issues. • Automation and Efficiency: Develop and improve automation scripts to streamline SystmOne configuration and other related IT processes. • Access Management: Support the provision of access requests , ensuring proper permissions and compliance. • Asset and Record Management: Maintain accurate records of device assignments and manage our asset register. • Security Monitoring: Stay vigilant by reviewing and addressing security threat, including regular checks of system logs and phishing attempts. • User Support: Provide timely and practical support through our ticketing system, resolving IT issues or escalating them when necessary. • Compliance and Certification: Actively support our compliance efforts with industry-leading security certifications, and healthcare IT. • Proactive Communication: Be responsive to inbound emails, offering prompt assistance to ensure smooth IT operations.