IT Support Technician

3 days ago

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Underdog Fantasy

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sports • gaming • fantasy

201 - 500

Description

• Provide technical support for hardware and software systems across our local office and remote staff • Manage, maintain, and troubleshoot Zoom Rooms and AV equipment • Troubleshoot a wide range of technical issues, including computers, mobile devices, printers, and network connectivity • Assist with software and hardware installations and upgrades, ensuring seamless deployment • Collaborate with senior IT staff on more complex technical problems, escalating when needed • Keep track of work and troubleshooting steps using our ticketing system • Deploy laptops as part of onboarding of new employees as well as providing spares to existing employees • Maintain hardware inventory • Document support procedures and update our internal knowledge base • Support IT projects and participate in larger rollouts for the organization • Participate in IT projects and roll-outs

Requirements

• A proactive technician with intermediate-level experience in IT support, capable of handling a range of technical problems independently • Knowledgeable in Mac and Windows environments, with the ability to support both • Working knowledge of Google Workspace, Slack, and Zoom • Understanding of network concepts • Passionate about solving problems, especially diagnosing and fixing technical issues • Someone with a strong, positive attitude, a knack for customer service, and a love for helping people - “Service with a smile” • Able to work independently, complete tasks in a timely manner, and thrive in a fast-paced, high-growth startup environment • Impeccable written and verbal communication with the ability to translate technical information in a non-technical format • Prior experience supporting Okta and Mobile Device Management (MDM)

Benefits

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season) • 16 weeks of fully paid parental leave • A $500 home office allowance • A connected virtual first culture with a highly engaged distributed workforce • 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents