Underdog Fantasy
Underdog Fantasy is a company specializing in fantasy sports and sports betting. Despite the technical issue mentioned in the text, it provides a platform where users can engage in fantasy sports contests, draft teams, and potentially win prizes based on the performance of real-world athletes. The company's focus is on providing a fun and competitive experience for sports fans who want to test their skills and luck in fantasy leagues and sports-related betting.
sports • gaming • fantasy
Manager - Fraud Quality Operations
January 25
Underdog Fantasy
Underdog Fantasy is a company specializing in fantasy sports and sports betting. Despite the technical issue mentioned in the text, it provides a platform where users can engage in fantasy sports contests, draft teams, and potentially win prizes based on the performance of real-world athletes. The company's focus is on providing a fun and competitive experience for sports fans who want to test their skills and luck in fantasy leagues and sports-related betting.
sports • gaming • fantasy
📋 Description
• Lead the design and management of comprehensive training and quality assurance programs for Fraud & Payments Operations, driving team performance and operational excellence. • Build and mentor a high-performing team of trainers and QA specialists, empowering them with the skills, tools, and knowledge to succeed in a fast-paced environment. • Collaborate with leadership to set and monitor key performance indicators (KPIs) for training effectiveness and quality assurance, implementing improvements as needed. • Stay at the forefront of learning and QA innovations, ensuring that training methods and processes align with industry best practices and evolving operational needs.
🎯 Requirements
• 3+ years of experience in training and quality assurance, with proven success in leading learning and performance management teams. • Expertise in designing and delivering training programs, with the ability to develop both in-person and online learning solutions. • Experienced with building training and QA plans that support business goals and optimize team performance. • Passion for mentoring and empowering others, with the ability to lead, inspire, and elevate teams in a dynamic operational environment.
🏖️ Benefits
• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season) • 16 weeks of fully paid parental leave • A $500 home office allowance • A connected virtual first culture with a highly engaged distributed workforce • 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents
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