Service Desk Analyst I, Tier 1

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UnityBPO

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home health • post acute • acute care • telehealth • patient experience

201 - 500

Description

• Must be available to work Monday through Friday, with shifts scheduled between 6 AM and 6 PM MST, for a total of 8 hours each day. • Resolve technical software and hardware problems by utilizing logical problem-solving skills. • Assist multiple clients across different ticketing systems. • Create an exceptional customer service experience by bringing your polished communications, patience, and empathy.

Requirements

• High School diploma or G.E.D. equivalent/and or experience. • Previous experience in a Customer Service Environment • Working knowledge of PC operations and ability to navigate between different desktop applications • Excellent verbal and written communication skills. • Able to multi-task using multiple systems simultaneously • Ability to excel at problem solving – if you like logic puzzles, this is the job for you! • Will need to receive feedback and apply it in real-time • Ability to adapt to an ever-changing environment

Benefits

• Meaningful Work making a difference in the lives of patients, clinicians, providers and healthcare staff • A seat at the table with the ability to engage senior leaders, including the CEO, in your ideas and career • Flexibility to work remotely or at the office • A CEO who cares, creating a culture that appreciates and takes good care of its people